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Care of the Older Person

Network: 
Irish Franchising Skillnet
Duration 5 days
Course Fee Price TBC
FETAC Code D20180: Care of the Older Person
Enrolment and Start Dates Comment Running on an ongoing basis 2012/13
Course Content Unit 1
 Healthy ageing
 Awareness of national and global demographic trends
 The normal physiological process of ageing
 The normal psychological process of ageing
 The social impact of ageing on older people
 Differing attitudes to ageing and older people
 Promoting positive attitudes to ageing
 Role of statutory and voluntary agencies in promoting the well-being of older people
 Preparation for retirement
 Appreciation of the ethnic and cultural influences on the older person

Unit 2
 Identify the care settings for older people
 Identify members of the health care team available in each care setting
 Identify a range of specific services that are available for older people in the areas of education, life long learning, the workplace, leisure and retirement
 Current approaches towards developing quality in the provision of services for older people and their families to include standards and quality assurance
Unit 3

 Range of needs of older people: emotional, psychological, recreational, financial, environmental and spiritual
 The role of the health care assistant in providing care for older people
 Communicate effectively with the older person, his/her family and the multidisciplinary team
 Promote the following in caring for the older person: advocacy; empowerment; independence; individualised care; dignity; respect; choice; self-esteem
 Understand the importance of family/carers as partners
 Strategies to improve personal effectiveness in the workplace
 How health promotion issues can be introduced in care settings for older people
 Provision of therapeutic interventions that will enhance social interactions and quality of life of the older person
Unit 4
 Identify and adapt care and practices to meet the needs of older people with cognitive and sensory impairment and/or physical disabilities
 Issues related to an older person with mental illness
 Issues related to an older person with dementia
 The impact of living with chronic illness
 Individual needs of the dying person and their families
 Performance of duties in a way that is respectful to the person’s body after death

Entry Requirements Leaving Certificate
Further Enquiries Siobhan O'Callaghan
Tel: 01 291 1963
Fax: 01 293 8957
Email: siobhan@paramounthr.ie
Learning Outcomes Discuss a range of age related issues to include healthy ageing, global and national demographic trends, the normal physiological and psychological processes of ageing, the social impact of ageing on older people and differing attitudes to ageing and older people

Analyse the roles of the health care assistant in promoting positive attitudes to ageing and of statutory and voluntary agencies in promoting the well being of older people

Examine a range of concepts and practices to include preparation for retirement and the ethnic and cultural influences on the older person
Methods of Assessment The component certificate is assessed using a skills demonstration 60% and a project 40%
Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
Yes

Business Management

Network: 
Outsourcing Skillnet
Duration 5 Days
Course Fee €895.00
Subjects Taught Programme Content:

Unit 1 – The Role of the Manager
Unit 2 – Company Structure Types
Unit 3 – Employment Legislation
Unit 4 – Recruitment & Induction
Unit 5 – Performance Management
Unit 6 – People Management
Unit 7 - Communication and Influencing
Unit 8 – Team Building
Unit 9 – Time Management
Unit 10 – Planning & Goal Setting

FETAC Code B30139: Business Management
Enrolment and Start Dates Comment Contact Course Provider for Upcoming Dates.
Course Content This course is available in e-learning and classroom.

This Business Management Programme has been designed to equip participants with the essential skills, knowledge and tools required to drive their business forward. Training Experts will guide participants through the topical and relevant course material. Participants will be able to identify the critical factors that impact the business and will equip them with the core skills to enable them to react in both a responsive and effective manner.

Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes Learners who successfully complete this module will be able to:

o Identify the factors that impact your business both positively and negatively
o Manage people and company resources more effectively,
o Identify what drives employees and devise development and management strategies and initiatives
o Understand key employment legislation, obligations and compliance issues
o Plan for future success – Personal, Team & Company goals and targets

Methods of Assessment Two assignments (25% each) and a Project (50%):
Assignment 1
An investigation and evaluation into the internal and external environment of your business.

Assignment 2
An investigation and evaluation into a topic appropriate to human resources, with reference to appropriate behavioural theories.

Project
A brief will be provided enabling you to demonstrate your ability to analyse, evaluate, conclude and make recommendations on issues that relate to business management. You must compile a report to show your understanding of the management process within your organisation.

Location of Course TBC
Available to Job Seekers: 
Yes
Certified: 
Yes

Customer Service

Network: 
Outsourcing Skillnet
Duration 3 Days
Course Fee €595.00
Subjects Taught The programme aims to develop the capabilities of Customer Service Representatives, so that they can understand their role in securing organisational success by reacting positively to customer needs and to handling customer complaints successfully.
FETAC Code 5N0972: Customer Service
Course Content This course is available in e-learning and classroom.

This Programme has been designed to equip learners who are involved in Customer Service with a dual focus – ensuring excellence in the service they provide and through excellent service increasing sales, referrals and positive brand impact.

Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes On completion of the programme, participants will be able to:

o Identify and anticipate customer needs and wants
o Positively influencing Customer Perceptions
o Deal with a range of challenging situations
o Implement a quality Customer Care Policy
o Deliver Effective Customer Service under challenging circumstances
o Identify provisions that may be needed to satisfy different customers needs
o Evaluate the impact of Customer Service

Methods of Assessment Assignment (20%)
Exam (20%)
Skills Demonstration (60%)

Assignment
Produce a report, based on an investigation on customer service skills, logging both the customer and the customer service representative’s behaviour, over a period of an hour.

Exam
Conducted on Day 3, consists of learners being required to answer 2 out of 3 questions over one hour.

Skills Demonstration
Learners will have an opportunity to be assessed on a range of customer contact skills.

Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
Yes

Coaching

Network: 
Outsourcing Skillnet
Duration 5 Days
Course Fee €895.00
Subjects Taught It will create an understanding of the organisational and workplace context within which performance and career development takes place and it will provide the skills, knowledge, and tools required to undertake coaching assignments.
FETAC Code B30206: Coaching
Course Content This course is available in e-learning and classroom.

This module is designed to provide managers, and others with responsibility for developing workplace competencies, with the skills needed to develop individual performance in others.

Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification (Level 4) and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes Learners who successfully complete this module will:

o Understand the distinctive nature of coaching as a tool for workplace competencies and career development.
o Learn how to use the G.R.O.W. model of coaching.
o Understand the organisational context of coaching.
o Learn how to set powerful goals for individual development.
o Understand the non-critical, non judgemental and confidential nature of the coaching relationship.
o Develop the skills of active listening and systemic questioning.
o Understand how NLP can contribute to coaching effectiveness.
o Develop personal effectiveness as a coach.
o Manage a coaching programme and evaluate the effectiveness of coaching as a competency development tool.

Methods of Assessment Project 60%
Skills demonstration 40%

Project: Candidates are required to demonstrate their ability to carry out a practical coaching project.
This will require each candidate to work in partnership with another participant and to carry out two coaching sessions. Candidates will be required to submit a written report.

Skills Demonstration: In a skills demonstration, candidates will be assessed in carrying out a coaching session.

Location of Course Nationwide
Available to Job Seekers: 
Yes
Certified: 
Yes

Customer Service

Network: 
Outsourcing Skillnet
Duration 5 Days
Course Fee €750.00
Subjects Taught The objectives of the programme are to:

• Understand the roles and responsibility of the CSR of a company
• Recognise how to improve the customer’s experience through improving personal communication skills
• Learn about customer experience measurement methodologies
• Gain confidence in handling more difficult and irate customers.
• Understand the team work necessary to meet customer needs and expectations
• Develop a customer oriented quality service consistent with best practice and standards

FETAC Code 6N0697: Customer Service
Course Content This course is available in e-learning and classroom.

This programme is designed to enable the learner to appreciate the importance of the customer to an organisation. To understand the role and responsibilities of the frontline representative of an organisation, to understand the team work necessary to meet customer needs and expectations. It allows for participants to become familiar with relevant legislation and to develop a customer oriented quality service consistent with best practices and standards. This programme has a particular emphasis on how customer research such as NPS can assist development of customer care.

Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification (Level 4) and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Learning Outcomes On completion of the programme, there will be the following outcomes:

• Learners will have specialised knowledge in the principles and practice of customer service
• Learners will understand the role and responsibilities of the customer service representative of an organisation
• Learners will have specialised personal communication skills required to provide a excellent customer experience
• Learners will be competent in handling more difficult and irate customers

Methods of Assessment Portfolio Collection of Work 50%
Skills Demonstration 50%
Location of Course TBC
Available to Job Seekers: 
Yes
Certified: 
Yes

Supervisory Management

Network: 
Outsourcing Skillnet
Duration 5 training days of 6.5 hours per day
Subjects Taught Participants will develop a range of supervisory and management skills that will enable them to deal with a variety of people and systems issues and execute their leadership role in an effective and successful manner.
Course Content This course is available in e-learning and classroom.

The programme is designed to develop learners’ understanding of supervisory / team leader roles so as to better perform their supervisory function and goals.

Entry Requirements Participants must hold a Leaving Certificate, Equivalent Qualification (Level 4) and / or have relevant life and work experience.
Further Enquiries outsourcing@ccma.ie or 01-2911960
Eligibility NC093: Supervisory Management
Learning Outcomes Learners who successfully complete this module will:

o Gain awareness of the role and practice of supervisor / team leader
o Develop knowledge of the key principle and application of communications
o Develop skills in performing the role and applying key elements of employment legislation
o Develop techniques for undertaking operational work planning and control
o Be able to build appropriate plans and schedules for work activities with timescales and measurement criteria
o Develop effective team working and leadership skills for managing people
o Be able to address poor performance issues and achieve satisfactory performance outcomes
o Develop good personal and time management techniques and effective management of meetings
o Be capable of practicing delegation skills in the management of workloads

Methods of Assessment Assignment 30%
Skills demonstration 70%
Location of Course TBD
Available to Job Seekers: 
Yes
Certified: 
Yes

Construction Informatics

Network: 
CITA (Construction IT Alliance) Skillnet
Duration 5 Semesters (2 1/2 years) Part-time (Distance Learning)
Comment Limited number of places for Jobseekers available - Contact CITA Skillnet for more information - (01)470 4440
Number of Places Limited. Please contact Suzanne Purcell for details spurcell@cita.ie or call +353 1 470 4440
Subjects Taught MSc in Construction Informatics
• eBusiness in Construction
• CAD Information Systems
• Building Collaborative Technologies
• Virtual Construction
• Building Automation
• Integrated Masters Project
• Computer Mediated Construction
• Energy Integrated ICT
• Dissertation
Enrolment and Start Dates Comment Enrolment Date: 01/04/2013
Start Date: 30/08/2013
Financial Support Assistance can be provided to applicants who meet the funding eligibility criteria. Contact CITA for details CITA Skillnet can offer a limited number of free places to Jobseekers on this course, subject to conditions.
Careers or Further Progression Engineering, Architectural, Building Services, Structural, Technician, BIM Specialist
Entry Requirements The minimum entry level is an honours 2.2 undergraduate Level 8 degree or its equivalent.

Selection will be made on a combination of an interview and by using particular criteria which demonstrates the candidate’s academic achievement, employment experience and interest in the programme.

Further Enquiries Suzanne Purcell
CITA Skillnet Manager
office: 01 470 4440
mobile: 086 047 4869
email: spurcell@cita.ie
Eligibility Open to applicants who meet the entry requirements, and are successful at selection interview.
Methods of Assessment Project Based
Trainer Dublin Institute of Technology
Location of Course Dublin Based (distance learning course)
Available to Job Seekers: 
Yes
Certified: 
Yes

Conversion to Organic Farming

Network: 
National Organic Training Skillnet
Duration 5 days
Course Fee €220
FETAC Code L22120: Organic Conversion
Course Content Course Content:
•Best practices in conversion
•Organic Standards
•Rotations
•The application process
•Drawing up conversion plans
•Organic Framing Scheme
Further Enquiries Sean McGloin
Network Manager
Mob: 086 172 8442
Tel: 071 964 0688
Email: info@nots.ie
Eligibility This course will provide participants an introduction to what is involved in converting a livestock / cereal farm from conventional farming to organic production.

The course is aimed at new entrants and the course needs to be completed in order to access organic farming payments

Course are located based on demand

Learning Outcomes You will have a better understanding of what is required on a practical and technical level to convert your enterprise to organics. You will learn what the organic standards entail, which organisations offer certification, and how to apply for organic status

training course will be certified to Fetac Level 5

Trainer Various Nationwide
Location of Course Nationwide upon demand
Course Web Page: 
http://www.nots.ie/courses.php
Available to Job Seekers: 
No
Certified: 
Yes

Refrigeration & Air Conditioning - Level 2

Network: 
Refrigeration Skillnet
Duration 28 weeks
Comment Includes City & Guilds 2079 Category I certification
Enrolment and Start Dates Comment To book: http://alturl.com/snmh9
Financial Support Subsidised for Refrigeration Skillnet member companies Fully subsidised for job-seekers
Course Content Certificate in Refrigeration & Air Conditioning Level 2:
The aim of this course is to provide the learner with the knowledge and skills to select, install, commission, maintain and service refrigeration plant used in commercial refrigeration, air conditioning and heat pump equipment.

Through our innovative blended learning programme, training is delivered over 12 fortnightly 2 day sessions, thus reducing workplace absence though:
Self learning materials
Online support
1:1 tutorials
Group tutorials
Practical workshops

Careers or Further Progression Level 3 Certificate in Refrigeration and Air Conditioning
C&G2079 F-Gas Regulations
Entry Requirements Working knowledge of mechanical or electrical systems
Further Enquiries Tel: 01 885 5200
Email: info@refrigerationskillnet.ie
Learning Outcomes • Understand health, safety, communications issues in the Mechanical Engineering Sector (MES) and it’s main bodies and organisations
• Interpret drawings, specifications, data and describe the use of I.T. in the sector
• Describe the tools and the work processes used in the MES sector.
• Calculate and quantify from drawings and mark and set out refrigeration plant.
• Understand construction methods and the materials used in the MES sector.
• Describe the structure and organisation of the RAC industry and its contribution to GDP.
• Explain the relationship between cooling systems, energy usage and the environment.
• Describe and explain cooling systems and technology.
• Explain the basic science of cooling and use charts to calculate quantities.
• Describe and explain small cooling system electrics, electronics and controls.
• Describe and explain brazing principles and processes.
Location of Course Refrigeration Skillnet Training Centre, Northwest Centre, Blanchardstown
Course Web Page: 
http://www.refrigerationskillnet.ie/
Available to Job Seekers: 
Yes
Certified: 
Yes

F-Gas & ODS Regulations C&G 2079 Cat I Masterclass

Network: 
Refrigeration Skillnet
Duration 2 days classroom + blended learning
Number of Places 6
Course Fee €595.00
Enrolment and Start Dates Comment Course starts on Thursday 24th January 2013 with assessments practicle & theory on 1st February 2013

Course Starts:Thursday 7th March 2013 with assessments practicle & theory on Thursday 14th March 2013

Financial Support €200.00 subsidy for Refrigeration Skillnet Network members
Job Seekers fully subsidised
Course Content The aim of this course is to provide the experienced engineer with the knowledge, skills and certification to work on the installation, service, maintenance, recovery and leak checking of stationary refrigeration, air conditioning or heat pump equipment that contains refrigerants classified as either fluorinated gasses (F-Gas) or Ozone Depleting Substances (ODS)

Workplace absence is reduced through our innovative blended learning programme, training is delivered with 1 day classroom training and 1 day assessment with:
• Self learning materials
• Online support
• 1:1 tutorials
• Group tutorials
• Practical workshops

Entry Requirements Recommended:
Craft Certificate or C&G2078 or C&G6127 L2 or FETAC Principles of RAC or appropriate experience.
Further Enquiries Tel: 01 885 5200
Email: info@refrigerationskillnet.ie
Eligibility Suitable for Experienced Refrigeration & Air Conditioning Engineers.

Blended learning course: internet access required

Note this course is a blended learning course and internet access is required.

Minimum requirements: Explorer / Mozilla, adobe reader, flash player.

Download Application Form http://alturl.com/szuhn
Learning Outcomes • Identify basic terms, principles, units, theory and thermodynamics of vapour compression cycles and refrigerants.
• Identify the causes and effects of global warming and climate change.
• Identify causes and effects of ozone depletion.
• Identify stationary refrigerant, air conditioning and heat-pump system components, functions and leakage risk.
• Identify the hazards and safe working practices for the installation, commissioning and handling of refrigerants.
• Fabricate, braze and examine pipework.
• Undertake pressure testing, evacuation and record completion.
• Undertake refrigerant charging, leak checking and record keeping.
• Recovery and disposal preparation of refrigerant and oil.
Methods of Assessment Theory and Practical
Trainer George Condell
Location of Course Refrigeration Skillnet Training Centre,
Unit 7 Northwest Centre,
Northwest Business Park,
Blanchardstown,
Dublin 15.
Course Web Page: 
http://issuu.com/refrigerationskillnet/docs/rt010fgas2079?mode=window&viewMode=singlePage
Available to Job Seekers: 
Yes
Certified: 
Yes
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