Supervisory Management Skills-
Programme content:
• The role and responsibilities of the supervisor or middle manager.
• The concept of undertaking and discharging responsibility.
• Obtaining and retaining the support of people.
• Organisation, delegation and time management.
• Performance management, cost control, targets, goals and objectives.
• Monitoring performance, implementing corrective and preventive actions.
• Communication skills across the organisation structure.
• Effective communication skills with senior management, colleagues and subordinates.
• Understanding and applying the principles of motivation in a practical and effective manner.
• Recognising and rewarding good performance.
• Dealing with performance improvement issues.
• Planning and preparing for communications with employees relative to disciplinary or grievance issues.
• Dealing with difficult people.
• Problem solving skills.
Communications-
Communication skills are highly valued in the all aspects of our working and personal life.
Learners who successfully complete this module will:
• develop an awareness of the essential role played by communication in human interaction
• acquire communication skills relevant to vocational and personal development
• understand the communicative principles and practices involved in gathering and relaying information
• acquire the skills and confidence to convey and interpret meaning, in writing, orally and visually
• develop a critical awareness of communications messages and media
• explore the use of modern communication and information technology, and its application in personal and vocational life. |
