|Supervisory Management Skills-
The role and responsibilities of the supervisor or middle manager.
The concept of undertaking and discharging responsibility.
Obtaining and retaining the support of people.
Organisation, delegation and time management.
Performance management, cost control, targets, goals and objectives.
Monitoring performance, implementing corrective and preventive actions.
Communication skills across the organisation structure.
Effective communication skills with senior management, colleagues and subordinates.
Understanding and applying the principles of motivation in a practical and effective manner.
Recognising and rewarding good performance.
Dealing with performance improvement issues.
Planning and preparing for communications with employees relative to disciplinary or grievance issues.
Dealing with difficult people.
Problem solving skills.
Communication skills are highly valued in the all aspects of our working and personal life.
Learners who successfully complete this module will:
develop an awareness of the essential role played by communication in human interaction
acquire communication skills relevant to vocational and personal development
understand the communicative principles and practices involved in gathering and relaying information
acquire the skills and confidence to convey and interpret meaning, in writing, orally and visually
develop a critical awareness of communications messages and media
explore the use of modern communication and information technology, and its application in personal and vocational life.