Management Development

Lean Lessons, Challenges & Perspectives from Irish Based Companies

Network: 
Innovation & Lean Sigma Skillnet
Duration 9.00am - 4.30pm.
Course Fee FREE
Subjects Taught Waterford Institute of Technology will host a Lean Practice Seminar on May 2nd at WIT focusing on contemporary issues in lean management and practice. The event will bring together exemplars from the South East region including Lake Region Medical, Genzyme – a Sanofi company, and Teva with a view to outlining the key lessons garnered during successful lean journeys. Similarly, the challenges in undertaking positive lean transformations in businesses of any size will be overviewed.
Enrolment and Start Dates Comment May 2nd, 2013
Course Content 1-Day Lean Practice Seminar
Contemporary Lean Management Practice Seminar
Lessons, Challenges & Perspectives from Irish-based Exemplars
Further Enquiries Gráinne Walsh
ILSF Administrator
Tel: 061 423 622
Email: grainne@icbe.ie
Email: info@icbe.ie
Location of Course WIT School of Business, Waterford
Course Web Page: 
http://www.ilsf.ie/?event=south-east-lean-forum-lean-lessons-challenges-perspectives-from-irish-based-companies
Available to Job Seekers: 
Yes
Certified: 
No

West Clare Discussion Group - Communication & Negotiation Training

Network: 
Farm Business Skillnet
Duration One day
Number of Places 15
Course Fee €60
Subjects Taught Communication, Behaviour Styles, Influencing and Negotiation, Problem Solving, Relationship Building
Enrolment and Start Dates Comment 15th January 2013
Financial Support 50% Skillnet grant
Course Content Communication, Behaviour Styles, Influencing and Negotiation, Problem Solving, Relationship Building
Entry Requirements Member of West Clare Discussion Group
Further Enquiries Celine Reynolds
Farm Business Skillnet Network Manager
Tel: 01 426 0324
Mob: 086 687 8648
Email: celinereynolds@ifatelecom.ie
Eligibility Member of West Clare Discussion Group
Learning Outcomes Better equipped to lobby and negotiate
Methods of Assessment Evaluation
Trainer Donal Fitzgibbon, Islanduane, Mungret, Co Limerick - 061 227975
Location of Course Kilrush Golf Club
Available to Job Seekers: 
Yes
Certified: 
No

Leadership & Communications

Network: 
Farm Business Skillnet
Duration One day
Comment This course will be run at intervals throughout the year and offered to all Volunteers at the beginning of their 4 year cycle. It will also be open to existing Volunteers who feel they would benefit from this training
Number of Places 15 per day
Course Fee None
Subjects Taught Communications and Officer Skills
Enrolment and Start Dates Comment TBC
Financial Support 50% Skillnet Grant and 50% Sponsorship by IFA Telecom
Course Content IFA Policy - at domestic and European level, Communications, Lobbying, Officer Skills such as Meetings, Reports, Minutes etc
Careers or Further Progression Personal development and skills to help rise to higher voluntary position
Entry Requirements Open to new IFA Volunteers
Further Enquiries Celine Reynolds
Farm Business Skillnet Network Manager
Tel: 01 426 0324
Mob: 086 687 8648
Email: celinereynolds@ifatelecom.ie
Eligibility Anyone in a Voluntary postion at either National, County or Branch level in IFA
Learning Outcomes To equip new Volunteers with the skills necessary on taking up a Voluntary role within the IFA organisation
Methods of Assessment Evaluations
Trainer IFA - Director of Organisation James Kelly and IFA National Treasurer JJ Kavange
Location of Course Irish Farm Centre, Bluebell, Dublin 12
Available to Job Seekers: 
Yes
Certified: 
No

High Performance Management

Network: 
Carlow Kilkenny Skillnet
Course Fee €695 per person
Enrolment and Start Dates Comment 6th, 13th, 26th of March, 16th of April 2013
Course Content Module 1: Communications & Customer Care
- Barriers to effective communication
- Assertiveness in the workplace
- ‘Putting your best foot forward’
- Handling difficult or aggressive behaviour
- Effective customer care communication skills
- Dealing with difficult customers
- Profiting from complaints
- Importance of giving and receiving feedback
- Essential skills of an effective negotiator

Module 2: Effective Leadership, Motivation & Performance Management
-
- Different leadership styles and when to use them
- Examine the role of the manager
- Motivating others to improve their performance
- Identify and understand the keys to effective people management
- Performance feedback skills
- Be able to apply the principles of performance management within the workteam
- How to get the best from performance appraisals

Module 3: Delegation, Teamworking & Dealing with Difficult Staff
- Delegating effectively to motivate staff
- Coping with resistance to delegation
- 7 Steps to effective delegation
- What makes an effective team
- Key team development stages
- Formal v informal disciplinary options
- Bullying in the workplace

Module 4: Work place effectiveness
- Identifying the ‘thieves of time’
- Effective networking skills
- Differentiating between important and urgent tasks
- Learning to say 'no'
- Planning your essential priorities and avoiding procrastination
- Personal and organisational consequences of stress
- Identifying the signs of stress in you and your staff

Entry Requirements Personal Development Plans – managers / supervisors will complete and get sign off in advance of the core programme work by their line manager. There will be midterm and an end of programme reviews also built in. I will also work with the line manager and the participant to ensure that the organisations and participants goals are aligned to the key needs of the business.
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Learning Outcomes Business Relevance

This programme will make a valuable contribution in ensuring effective management practices are used. The business returns will be in:

- improved communication skills
- greater employee commitment and confidence
- improved management practices.
- the programme is also an effective way to fast track an employee who has identified as a future high potential manager.

Methods of Assessment Business Relevance
Location of Course Dublin
Course Web Page: 
http://www.cktraining.ie/professionaldevelopment.html
Available to Job Seekers: 
No
Certified: 
No

Managing Under Pressure

Network: 
Carlow Kilkenny Skillnet
Comment Value Positioning
It is an essential ingredient that Programme participants attach credibility and memorability to the Process – this is achieved by the
• Introduction of Stress Management Components
• Using a Theoretical & Scientific model and
• Validating the process in practical terms at a personal level by using psychometric testing.
Number of Places 10
Course Fee €695 per person
Subjects Taught The secret of every successful Stress Awareness Programme is that it is a essentially a lifestyle programme that is self-continuing, not a quick-fix surface glossing attempt but an on-going process reinforced by constant reminders and effort. It is my professional code of practice where there is a professional requirement I maintain contact with each participant without additional charge after the initial programme has been completed.
Enrolment and Start Dates Comment April 9th to May 3rd 2013
Includes two one to one sessions and one teaching day on the 19th of April 2013
Further Enquiries Theresa
t: 059 913 2152
e: admin@cktraining.ie
Learning Outcomes Objective:
To present a professional and competently run programme that will have outcomes particular to each participant enabling them to:
• Interact more successfully with colleagues, subordinates, and their boss.
• Manage their work lives better.
• Improve their personal productivity.
• Improve health & well-being.
• Have greater work/ life harmony.
Location of Course The Dolmen Hotel, Kilkenny Road, Carlow
Course Web Page: 
http://www.cktraining.ie/leadership.html
Available to Job Seekers: 
No
Certified: 
No

Coaching & Mentoring

Network: 
Irish Franchising Skillnet
Duration 4 days
Course Fee Price TBC
Enrolment and Start Dates Comment Running throughout 2012/13
Course Content • Understand the role of Coach and Mentor as opposed to Manager, Supervisor or Trainer within their organisations
• Identify the difference between Coaching and Mentoring
• Identify their key strengths and possible blind spots as internal Coaches/Mentors
• Understand the concept of ‘Client Centred Coaching’ and demonstrate an ability to operate in this model
• Demonstrate an ability to apply the skill of smart Questioning while coaching – recognizing agenda based questions and the benefits and appropriateness of each questioning type when coaching
Entry Requirements No entry requirements
Further Enquiries Siobhan O'Callaghan 01-2911963 or email: training@irishfranchisingskillnet.com
Learning Outcomes • Understand the role of Coach and Mentor as opposed to Manager, Supervisor or Trainer within their organisations
• Identify the difference between Coaching and Mentoring
• Identify their key strengths and possible blind spots as internal Coaches/Mentors
• Understand the concept of ‘Client Centred Coaching’ and demonstrate an ability to operate in this model
• Demonstrate an ability to apply the skill of smart Questioning while coaching – recognizing agenda based questions and the benefits and appropriateness of each questioning type when coaching
Location of Course Nationwid
Available to Job Seekers: 
No
Certified: 
No

Management & Leadership

Network: 
Irish Franchising Skillnet
Duration 2 days
Course Fee Price TBC
Enrolment and Start Dates Comment Running on an ongoing basis 2012/13
Course Content • Self-assessment: How do I fit as a leader?
• Introduce the concept of leadership behaviours
• Define beyond traditional leadership stereotypes
• Cement personal understanding
• Individual leadership qualities and strengths
• Clarify the way communication works
• Provide insight into communication by behaviour
• The importance of attitude
• The power of changing what you do
• Leading by example
• Getting people committed to project
Entry Requirements Entry Requirement: Participants must hold a Leaving Certificate or equivalent Qualification (Level 5) and / or have relevant life and work experience.
Location of Course Nationwide
Available to Job Seekers: 
No
Certified: 
No

Business Coaching

Network: 
Irish Franchising Skillnet
Duration 5 days
Course Fee Price TBC
Enrolment and Start Dates Comment Running on an ongoing basis 2012/13
Course Content Participants will gain an understanding of the principals for effective team working, learn how to identify their place within the team and how to communicate effectively within the team. They will be provided with the skills to manage, coach and motivate a team and learn how to set team orientated goals.

The course programme will be presented through the use of a variety of learning methods including:
• Session Exercises,
• Case Studies,
• Power Point Presentations,
• Course Programme handouts

Entry Requirements There are no entry requirements. This five days intensive training course is aimed at people who want to develop their coaching skills to develop their staff and business performance
Further Enquiries Siobhan O'Callaghan
Tel: 01 291 1963
Fax: 01 293 8957
Email: siobhan@paramounthr.ie
Learning Outcomes Learners who successfully complete this module will be able:
• Coach teams, understand
Available to Job Seekers: 
No
Certified: 
No

Supervisory Management

Network: 
Irish Franchising Skillnet
Duration 5 days if classroom or can be done through e learning
Course Fee Price: TBC
Subjects Taught Unit 1 – Induction training
Unit 2 – Organisational Skills
Unit 3 – Supervisory Styles
Unit 4 – Planning Skills
FETAC Code L32199: Supervisory Management
Enrolment and Start Dates Comment Courses running on an on going basis for 2012 / 13
Course Content On completion of the course learners will:
•Acquire the theoretical knowledge enabling them to understand the role and responsibilities of a supervisor and acquire a range of supervisory and management skills
•Develop knowledge of the key principle and application of communications
•Develop skills in performing the role and applying key elements of employment legislation
•Develop techniques for undertaking operational work planning and control
•Be able to build appropriate plans and schedules for work activities with timescales and measurement criteria
•Develop effective team working and leadership skills for managing people
•Be able to address poor performance issues and achieve satisfactory performance outcomes
Entry Requirements •Level 5 or equivalent qualification and/or relevant life and work experience
Further Enquiries Siobhan O'Callaghan
Tel: 01 291 1963
Fax: 01 293 8957
Email: siobhan@paramounthr.ie
Learning Outcomes • Identify the factors that impact your business both positively and negatively
• Manage people and company resources more effectively
• Identify what drives employees and devise development and management strategies and initiatives.
• Plan for future success – Personal, Team & Company goals and targets
Methods of Assessment The course is assessed using
• Assignment (30%) Skills Demonstration (70%)
Location of Course Nationwide
Available to Job Seekers: 
No
Certified: 
Yes

Free Event - Moving from Traditional to Scrum & Making Agile Testing Work

Network: 
ISA Software Skillnet
Duration Duration: 6.00pm - 8.30pm
Comment About Pablo Garcia
Pablo Garcia Munos is a well known profile in the Swedish testing industry.

He has educated over 500 testers and runs his own testing company (Redmind) in Sweden.

Beside speaking at conferences he takes on assignments like Process definitions, efficiency improvements and Agile coaching.

Pablo is head of international relations in SAST (Swedish Associations for Software Testers)

Course Fee Free Event
Free to Software Skillnet members - just click here to register
Subjects Taught Making Agile Testing Work with two case studies
All implementations of test organizations and methods used in the industry are unique, this is so since every company, product and organization have different needs.

This presentation shows two different implemetations from two companies in Sweden.

- The first Case study (International travel Agency) presents the transformation from a V-model development method, with its traditional test levels to a currently well working Agile development method with test in different levels with much better results in the delivered quality.

- The second Case study (Swedish newspaper) had a fully Agile approach completely without testing, the presentation will show how testing was introduced with the support of the developers and all the actions taken to keep the developers happy during the transition.

Enrolment and Start Dates Comment Date: Tuesday 14th May 2013
Course Content Moving From Traditional To Scrum with Andy Redwood
In the current financial climate it is prudent to spend some money to save more money where possible. Within testing services centres, it is common to attempt to plan, design, automate and execute your tests in the most efficient and effective way possible. At times this means taking the difficult decisions to move away from what you have done for years and change to more modern and potentially more efficient methods – such as Agile and in particular – Scrum (well nearly).

In an organisation of this size, changing all your lines of business to an agile world is challenging, particularly when you happen to be number 2 in the fortune 500, but we made the decision to do it. It’s a work in progress, but here is our story to date….

Further Enquiries Susan Kelly
Tel: 086 806 7200
Email: susan@isa-skillnet.com
Trainer Andy Redwood has presented many times at the BCS Sigist in London during the last 15 years or so. Andy’s is a senior testing practitioner managing large global test teams within an Investment Bank. Andy also has a duty to integrate corporate test strategy, aligning with business objectives, strategic architecture, and life-cycle processes to deliver tangible benefits both onshore and offshore. Andy has lead teams that have saved over £30M in a year through removing diversity across departments and subsidiaries, inter-department process, commercial inefficiency and geographic or cultural differences, not just for testing activities, but for the greater corporate good. Andy has a personal industry profile and is a regular public speaker at international conferences. He was Chair of the UK ISEB International standards Panel in 2003/4, the UK representative to the International Board in 2003. In 2004 he founded the ISEB UK Executive Committee at the request of David Clarke, the Chief Executive of the British Computer Society. Andy was awarded the EuroSTAR Award for outstanding contribution to the Software Testing Industry in Europe, in December 2005, following a previous nomination in 2003.
Location of Course Central Hotel, Exchequer Street, Dublin 2
Course Web Page: 
http://www.isa-skillnet.com/Training_Programmes/88#ss623
Available to Job Seekers: 
Yes
Certified: 
No
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