As of May 1st, 2013 Skillnets Ltd is under the remit of the Ombudsman.
If you have a complaint about the service you have received from Skillnets or one of our training networks, and you have taken reasonable steps to seek redress from the person you have been dealing with, we encourage you to refer to our Complaints Procedure to make a complaint to us.
If you feel that you have been unfairly treated or are not satisfied with our decision on your complaint, it is open to you to contact the Office of the Ombudsman. By law the Ombudsman can investigate complaints about any of our administrative actions or procedures as well as delays or inaction in your dealings with us. The Ombudsman provides an impartial, independent and free dispute resolution service.
Contact details are as follows:
Office of the Ombudsman
18 Lower Leeson Street