Conflict Management

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Network: 
CCMA Ireland Skillnet
Duration 5 day programme
Number of Places Max 8/10 per class
Course Fee Contact training@ccma.ie
FETAC Code E30161: Conflict Management
Enrolment and Start Dates Comment This course is arranged around demand.
Course Content This course is designed to help participants understand how they deal with conflict and sometimes even cause it to happen. Participants will learn how to use conflict in a positive and productive way which will lead to greatly improved relationships with both colleagues and customers.
Entry Requirements Level 5 certificate or equivalent or relevant life / work experience
Further Enquiries e: training@ccma.ie
t: 01 291 1960
Learning Outcomes On completion of the course, participants will have practical skills for handling conflict in the workplace.

Over the five days, participants will:
• Develop a personal awareness of their own style of conflict management
• Clearly identify the most appropriate way to deal with people in difficult situations
• Understand how their style influences different situations
• Develop skills to achieve a win-win outcome
• Understand how personal and organisational change can cause conflict
• Practice and develop their skills in conflict resolution
• Gain techniques for dealing with anger in both themselves and others
• Develop skills in listening, giving and receiving feedback
• Understand the role of mediation in resolving conflict

Methods of Assessment • A case study project (50%)
• An assignment (25%) and
• A learner journal (25%)
Location of Course Can be delivered nationwide pending demand
Course Web Page: 
http://ccma.ie/training/348/conflict-management-fetac-level-6.html
Available to Job Seekers: 
Yes
Certified: 
No