Customer Care

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Network: 
ACIST Skillnet
Duration 1 Day
Number of Places 10
Course Fee €80
Free for unemployed (eligibility criteria applies)
Subjects Taught • Introduction
• Why is Customer Care important?
• Customer Care in the current economic environment
• Understanding customer needs & Benefits of Customers Care
• Management of Customer Care & Up selling
�� Front Line Communications Skills & Greeting
�� The customer care transaction – 5 steps
�� Empowerment – how to use it effectively
�� Quiz and games
�� Q&A
Enrolment and Start Dates Comment 1st May 2013 - Limerick
2nd May 2013 - Ennis (Venues TBA)
Financial Support ACIST Skillnet Funding
Course Content This programme is designed for all learners dealing directly with the public and looking to improve chances of repeat business.
Entry Requirements No qualifications or previous programme attendances are required to complete this course. Programme material is available in various languages.
Further Enquiries Crystel Robbins Rynne
Network Manager
ACIST Skillnet
Mobile: 087 9980303
Office: 0657081466
Email: crystel@skillsacist.com
Learning Outcomes To create an understanding of the importance of Customer Care, how it can be applied to help you in providing a better service to your customers, and how good Customer Care can be used to maintain and grow jobs within the business.
Trainer Cater Care Ltd
37 Lord Edward Street
Limerick
e info@catercare.ie
www.catercare.ie
Location of Course Limerick and Ennis
Venues TBA
Available to Job Seekers: 
Yes
Certified: 
No