Customer Care - Technical & Customer Service, e-Learning

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Network: 
CCMA Ireland Skillnet
Location of Course Nationwide
Methods of Assessment An exam at the end of each module and Level 1 and Level 2 on system survey and at the end of the program up to level 3.
Learning Outcomes On completion of the programme, participants will be able to:
• Target Customers
• Understand the principles of Customer Services
• Improve their Customer Contact Skills
• Set and Monitor Customer Services Standards
• Understand Consumer Protection Legislation
• Developing a Customer Service Programme for Staff
Further Enquiries To Register For the Programme, Please Contact:
training@ccma.ie
01 291 1960
Course Content Programme Overview: Customer Care (Technical & Customer Services)
The aim of this course is to give CSR’s the skills and attitudes to create higher levels of customer satisfaction and loyalty. It is delivered through distance learning / self-directed in 30 minutes modules per week. It focuses on upskilling contact centre staff in the areas of technical support and customer care.

Programme Aims:
The programme aims to develop the capabilities of Customer Service Representatives, so that they can understand their role in securing organisational success by reacting positively to customer needs and to handling customer complaints successfully.

Enrolment and Start Dates Comment TBC
Duration Online eLearning
Available to Job Seekers: 
Yes
Certified: 
Yes