Effective Outbound Telephone Sales Techniques

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Network: 
CCMA Ireland Skillnet
Learning Outcomes After completing the course, each participant will be able to:
• Apply highly developed communications skills to increase sales and customer relations
• Overcome reluctance, handle rejection and create opportunities through outbound calls
• Become more assertive in their daily exchanges by phone
• Improve their efficiency on the telephone through better preparation and planning
• Present a professional image, create the right impression and build trust with the customer
• Really listen to customers and pre-empt customers’ needs through skillful questioning
• Talk to customers in their own language and know how & when to control the call
• Guide the customer through each stage of the sales presentation
• Develop attention grabbing introductions so customers will want to talk to you
• Be able to ask the right questions in order to qualify sales and get customer feedback
• Build a case, handle objections and qualify the price
• Learn the importance of tone of voice to create empathy and influence customers
• Write slick sales scripts to win sales and happier customers
• Show discretion and tactfulness, when helping customers make the right decision
• Learn to recognise buying signals, know when to ask for the order and close the sale
• Apply adaptable skills to generate additional sales in a confident and competent manner
Further Enquiries e: training@ccma.ie
t: 01 291 1960
Course Content Programme Overview
The aim of this workshop is to help sales staff achieve a greater appreciation of the importance of making outbound calls and to become more effective in their ability to influence and communicate with customers using the telephone to grow sales.

The participants will gain a greater awareness of customer’s expectations, learning to develop the necessary skills and techniques in to confidently make outbound calls to increase sales whilst building valuable customer relations.

Who is this Course For?
A practical and interactive one to two day workshop, the course is designed for all sales staff who make outbound telesales calls to new customers or follow up calls to incoming enquiries, sales and customers.

Learner Support:
Our Tutors & Training Staff are available to support learner via telephone and / or email throughout the duration of the course programme.

Duration A practical and interactive one to two day workshop
Course Web Page: 
http://ccma.ie/page.php?s=training&id=259
Available to Job Seekers: 
Yes
Certified: 
No