Moving Through Conflict

Moving Through Conflict

Course Content: 

• Identify their own conflict management style and know which facets of their style might need amendment or development.
•Identify the source and causes of conflict in organisational settings, and will know what needs to be in place to prevent or reduce conflict.
•Know how an individual’s perception can influence their interpretation of events and their management of conflict.
•Know how the distortion, deletion and deficit of communicated information can hinder or block conflict solution.
•Know the social driver needs of humans (the SCARF Model) as outlined in neuroscience research. Will know how to apply this model to identifying the underlying needs and interests of others, and, of themselves.
•Know the physiological changes that occur which lead to the initiation and escalation of conflict, and how to work with these changes.
•Know how to converse with a person who is emotional, and how to listen to them actively until that person has returned to cognitive thinking and is able to have a constructive conversation.
• Know the social driver needs of humans (the SCARF Model) as outlined in neuroscience research. Will know how to apply this model to identifying the underlying needs and interests of others, and, of themselves.
• Know the core concept of conflict mediation and how to use this knowledge to resolve conflict situations involving themselves and/or others.
•Learn listening and questioning skills.
•Learn how to convey their issues, concerns and needs.

Learning Outcomes: 
•Have a framework from which to create their way through conflict.
Name of Trainer: 
O'Sullivan Solutions
Course Venue: 
Manor West Hotel
Ratass
Tralee
County: 
Kerry
Moving Through Conflict - “Seek first to understand, and then to be understood.” – S. Covey
Location: 
Kerry
Start Date: 
7th November 2017
Course Days and Times: 
7th & 8th November, 2017. 9.30 to 5.30pm
Subsidised Fee for Network Member Company (€): 
230.00

Register Your Interest

Please read the Eligibility Criteria.

This form expresses your interest in this training course. 

Image CAPTCHA
This question is used to help prevent automated spam submissions.

Any Questions? Contact us

Oonagh McGregor
0646636622

Skillnets

Enterprise Led Learning and Training Networks

5th Floor, Q House, 76 Furze Road, Sandyford, Dublin 18, Ireland.

http://www.skillnets.ie

+353 1 2079630

info@skillnets.com