Retail Management Programme - Retail Sales Techniques

Retail Management Programme - Retail Sales Techniques

Course Content: 

Why do Customers visit our business?
The current offering
Services
Value
Destinations
How can we influence more Customers to come to us?
Traditional marketing methods
Creating an online presence
Digital marketing
How can we better the Customer Experience in-store?
Understanding Customer needs
Range
Value (not price)
Our people (service)
Points of Difference
Standards
Selling More
Displays
Signage & Pricing
Link sales
Never missing an opportunity
BHAGs – (Big Hairy Audacious Goals)
Cash Handling
Importance of good practices
Awareness of self & others
Mistakes: There’s only one time they can happen!
Tomorrow:
What will I start doing?
What will I stop doing?
What will I change?

Learning Outcomes: 
a) Better understand Customers in a retail environment
b) See how they can influence buying decisions
c) Be able to improve Customer experiences positively
d) Make better use of selling aids
e) Be better at selling to Customers
Course Requirements: 

This workshop can be adapted easily to suit both beginners and experienced retail people.

Name of Trainer: 
Keith Harford Ltd.
Course Venue: 
Springfort Hall Hotel
The Conference Room
Mallow
County: 
Cork
This is a half-day workshop, designed for shop staff and managers alike, who wish to improve their own (and their team’s) selling skills.
Location: 
Cork
Start Date: 
26th September 2017
Course Days and Times: 
This 1-day course will take place 9am - 1.30pm
Subsidised Fee for Network Member Company (€): 
45.00
Course Fee for Non-member Company (€): 
57.00
This course is available to employees only.

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Any Questions? Contact us

Billy.Goodburn
016131348

Skillnets

Enterprise Led Learning and Training Networks

5th Floor, Q House, 76 Furze Road, Sandyford, Dublin 18, Ireland.

http://www.skillnets.ie

+353 1 2079630

info@skillnets.com