Successful Business Writing & Email Etiquette
Successful Business Writing & Email Etiquette
Course Content:
The aim of the workshop is to help staff develop first-rate business etiquette when corresponding with customers using written communications such as letters and electronic email. Participants will learn the essential skills required to converse with customers in a professional and competent manner in order to portray a professional image and ensure customer satisfaction.
Learning Outcomes:
Identify the most appropriate communications tool when writing to customers
Apply superb business etiquette for written communication
Create relevant and structured letters & emails using the right content, style and approach
Apply highly developed business English for all non-verbal customer communications
Apply proper business etiquette in the use of language, punctuation and grammar
Name of Trainer:
Call Focus
Course Venue:
Wexford Chamber Boardroom
Wexford Chamber
Hill Street
County:
Wexford
A practical and interactive one day workshop, the course is designed for staff, who communicate with customers daily using written communications and email.
Location:
Wexford
Start Date:
22nd November 2017
Course Days and Times:
Wednesday 9.30-5.00
Subsidised Fee for Network Member Company (€):
105.00
Course Fee for Non-member Company (€):
105.00
This course is available to employees only.
Any Questions? Contact us
Skillnets
Enterprise Led Learning and Training Networks
5th Floor, Q House, 76 Furze Road, Sandyford, Dublin 18, Ireland.
http://www.skillnets.ie
+353 1 2079630
info@skillnets.com